Shipping policy

Last updated: 19-Aug-2026

Every item at The Warm Craft is designed and 3D-printed to order in our own workshop in Co. Meath, Ireland. This policy explains our processing times, shipping options, and delivery information.

1. Order Processing Time

Because most items are printed after you order rather than pulled from pre-made stock, please allow 2 business days for your order to be printed, finished, and prepared for dispatch before it ships. Made-to-order or personalised items may take longer — estimated processing times are shown on the individual product page.

During busy periods (e.g. holidays), processing times may be slightly longer. We will notify you if there is any significant delay to your order.

2. Shipping Destinations

We currently ship to addresses within Ireland only. We plan to expand shipping to the wider EU in future — this policy will be updated when that happens.

3. Shipping Costs & Delivery Times

Option	Weight	Tracking	Delivery	Cost
An Post Light	Up to 250g	Not tracked	3–5 business days	€2.99 — free on orders over €50
An Post Parcel	Up to 2kg	Tracked	3–5 business days	€6.49 — free on orders over €50
An Post Heavy	2kg to 5kg	Tracked	3–5 business days	€8.49 — free on orders over €50

At checkout, orders up to 2kg may be eligible for both An Post Light and An Post Parcel, you can choose the untracked option for a lower cost, or the tracked option for added peace of mind.

Delivery times are estimates provided by our shipping carrier and begin once your order has been dispatched, not from the date the order was placed. Delays caused by the courier are outside our control.

4. Carriers

We ship using An Post. Tracking is included with our An Post Parcel and An Post Heavy options. Our An Post Light option does not include tracking. Where tracking is available, a tracking number will be provided by email once your order has shipped.

5. Customs, Duties & Taxes

For orders shipped within the EU, no additional customs duties apply, as goods move freely within the EU single market. If we begin shipping outside the EU in future, the recipient may be responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are outside our control and are the responsibility of the customer.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, where available from our carrier. If you have not received a shipping update within the expected processing and delivery window, please contact us.

7. Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at hello@thewarmcraft.ie and we will do our best to correct it before dispatch.

8. Lost or Damaged Parcels

If your order arrives damaged, or does not arrive within a reasonable time after the estimated delivery window, please contact us at hello@thewarmcraft.ie with your order number. We will work with you and, where necessary, our carrier to resolve the issue with a replacement or refund. This is in addition to your rights under our Refund & Returns Policy.